Account & Team
Where can I change my password or other personal information?
Sign in at https://dashboard.prepfort.com/, open the profile menu, and select Your Profile. Use the profile settings to update your personal details. Use the password or security section to change your password. If you cannot sign in, use Forgot your password? on the login page. Do not share a password with another teammate; invite each person to a separate account instead. Company-level settings, payment methods, notifications, and team invitations are under Merchant Settings rather than YourFew readersWhere can I customize notifications?
Sign in to the FBA/WFS portal at https://dashboard.prepfort.com/ and open Merchant Settings, then Notifications. Choose which operational and billing events should send email, add the correct recipients, and select Update Notification Settings. Important events can include receiving reports, invoices ready for payment, billing failures, and items that require a decision. Keep at least one monitored address on critical account notifications. Portal notifications and email delivery may be separatFew readersWhere can I manage my team?
Account administrators manage access from Merchant Settings in the FBA/WFS portal at https://dashboard.prepfort.com/. Use Send Invitation to enter the teammate's email address and choose the appropriate role. Each teammate should use a separate login. Grant only the access the person needs, review pending invitations, and remove access promptly when someone leaves the company. Billing visibility and account-management actions depend on the assigned role. Never share the primary account passwordFew readers
Products & Inventory
Can I customize how my inventory is packaged?
Yes. In the FBA/WFS portal at https://dashboard.prepfort.com/, open Inventory, select the item, and use Manage Services to add or update its standard prep and packaging services. Save the changes before creating future shipments. For a shipment-specific request, open the record under Inbound Shipments and use the Services tab and Manage Services. Add clear Notes when the warehouse needs context, but do not use a note as a substitute for selecting a billable service. Changes may not apply to worPopularCan I add multiple items to my inventory at a time?
Yes. In the FBA/WFS portal at https://dashboard.prepfort.com/, open Inventory and select Upload Spreadsheet. Download the current template, keep its required headers, enter one item per row, and upload the completed file. Review the result summary and correct any rejected rows before retrying. Use a unique merchant SKU for each item. If the products already exist in a connected Amazon or Walmart account, synchronize that marketplace first so you do not create duplicate manual records.PopularCan I access my inventory in a spreadsheet?
Yes. Sign in to the FBA/WFS portal at https://dashboard.prepfort.com/, open Inventory, and select Export Inventory. The downloaded spreadsheet is a snapshot of the inventory data available when the export is generated. If you are investigating a quantity difference, include the export time, SKU, and related shipment reference when contacting PrepFort. Marketplace and warehouse updates can take time to synchronize.Some readersWhere do I add an item to my inventory?
In the FBA/WFS portal at https://dashboard.prepfort.com/, open Inventory and select Add Item. Enter the item's unique merchant SKU and required product details, then save it before assigning services or adding it to a shipment. Use Add Item for a product that is not supplied by a connected marketplace catalog. For Amazon or Walmart listings, synchronize the connected account first to avoid duplicate records.Some readersCan I add Amazon inventory to the Portal without adding it manually?
Yes. Connect the Amazon Seller Central account during FBA onboarding. The portal imports the catalog information used for inventory and shipment creation. If a recently added or changed listing is missing, use the marketplace synchronization control when it is available, then allow time for the import to finish. Do not create a duplicate manual item for the same seller SKU. If the item still does not appear, contact PrepFort with the seller SKU and ASIN. FBA/WFS portal: https://dashboard.prepfSome readersCan I import an already existing shipment from Amazon?
Yes. Sign in at https://dashboard.prepfort.com/, open Inbound Shipments, and select the Import Amazon Shipments option. Your Seller Central account must be connected, and the shipment must exist under the connected seller account. Select the correct Amazon shipment and review the imported items and quantities before continuing. If the shipment is missing, confirm the seller account and shipment status, synchronize the connection, and try again. Importing a shipment does not by itself book transFew readersWhere can I delete my inventory?
In the FBA/WFS portal at https://dashboard.prepfort.com/, open Inventory, select the item records, and choose Delete Items from the available actions. The portal treats this as irreversible and may block deletion when an item has stock, open shipment activity, or another dependency. Deleting a catalog record does not authorize PrepFort to discard, return, or liquidate physical inventory. Contact PrepFort first when units are still at the warehouse or tied to a shipment.Few readers
Inbound & FBA/WFS Shipments
Can I edit my shipment after I ship it?
It depends on the shipment stage. In the FBA/WFS portal at https://dashboard.prepfort.com/, draft or open inbound shipments can normally be updated before warehouse processing begins. Tracking numbers and customer-visible notes may remain available later, while item quantities, services, and marketplace-controlled fields can become locked. After PrepFort has started receiving or prep, contact the team before changing quantities or services. Once an outbound shipment has been dispatched to AmazoSome readersCan I add a tracking number to a shipment?
Yes. Open the shipment under Inbound Shipments at https://dashboard.prepfort.com/ and select Add Tracking Numbers. Choose the carrier and enter every parcel tracking number or the freight PRO number, then save. Accurate tracking helps PrepFort plan receiving and identify late or split deliveries. Adding tracking does not mean the carrier has the inventory. Use Mark as Shipped only after the shipment has actually been handed to the carrier. For multiple cartons, add all tracking numbers rather tFew readersWhere do I specify how I want my shipment delivery?
Open the inbound record in the FBA/WFS portal at https://dashboard.prepfort.com/, select the Services tab, and choose Manage Services. Add the receiving, transport, handling, or prep service that applies, then save the shipment. Carrier and tracking information belongs in Add Tracking Numbers. Selecting a service does not schedule a pickup or create a carrier booking by itself. Contact PrepFort before shipping when the delivery needs an appointment, uses LTL or a container, includes regulated gFew readersCan I view and track my earlier shipments?
Yes. The FBA/WFS dashboard at https://dashboard.prepfort.com/ summarizes current activity. Use Inbound Shipments for inventory traveling to or received by PrepFort, and Amazon Shipments for prepared inventory moving to Amazon. Search by shipment reference or tracking information and filter by status or date when needed. Portal status describes PrepFort's workflow; carrier tracking describes physical movement. A new label may not have a carrier scan immediately. Contact PrepFort with the shipmenFew readersCan I add any special notes to the shipment?
Yes. Open the shipment in the FBA/WFS portal at https://dashboard.prepfort.com/ and use the Notes section to add context that PrepFort should see. Keep instructions specific and include the affected SKU or carton when applicable. Select the appropriate service as well when the request changes billable prep or handling. Some warehouse-only notes are internal and cannot be edited by a customer. For an urgent change to work already in progress, contact PrepFort directly instead of relying only onFew readersCan I change how my inventory is boxed and shipped to amazon?
Yes, before the shipment is locked for processing. Configure the item's case-pack or packaging details in Inventory, then open the shipment under Inbound Shipments and review its Items, Services, and case or carton options. PrepFort uses those details to prepare box-content information and cartons for Amazon. Do not copy carton counts from another SKU or an old example. The correct plan depends on actual quantities, case packs, dimensions, weight, and Amazon's current shipment plan. Once cartonFew readersWhere can I create and edit shipments?
Use Inbound Shipments in the FBA/WFS portal at https://dashboard.prepfort.com/. Select the new-inbound action to create a shipment, add the products and quantities, choose services, attach files when needed, add tracking, and include notes. You can also import an existing Amazon shipment when the connected account and shipment are eligible. Open shipments can normally be edited until warehouse or marketplace processing locks the affected fields. Amazon Shipments is the view for prepared outbounFew readersHow do I ship my shipment?
To send inventory to PrepFort, create or open the record under Inbound Shipments at https://dashboard.prepfort.com/. Confirm the products, quantities, services, and receiving details; add every tracking number or freight PRO number; hand the inventory to the carrier; then use Mark as Shipped. Saving a tracking number alone does not transfer custody to the carrier. For prepared inventory moving from PrepFort to Amazon or Walmart, PrepFort completes the agreed prep, carton, label, shipment-plan,Few readersCan I make advanced searches for my shipments?
Yes. Open Inbound Shipments or Amazon Shipments at https://dashboard.prepfort.com/ and use the search and filter controls. Depending on the view, you can search by shipment name or reference, tracking information, status, and date. Apply only the filters needed, then clear them when returning to the complete list. If a shipment is still missing, confirm that you are using the correct merchant and marketplace account, then contact PrepFort with the shipment reference.Few readers
Billing & Payments
Where can I access my Invoices?
This article applies to the Amazon FBA and Walmart WFS portal at https://dashboard.prepfort.com/. Sign in and open Billing, then Invoices. Open an invoice to review its status, due date, charges, payments, and shipment-related line items. FBA invoices are normally issued on the first of the month; a new account's first invoice is normally issued after its first two shipments. DTC, FBM, and multi-channel invoices are not managed in the FBA/WFS portal. Use the billing link or invoice email proviSome readersWhere can I see when my next payment is due?
For Amazon FBA and Walmart WFS, sign in at https://dashboard.prepfort.com/, open Billing, and select the relevant invoice. The invoice due date is the controlling date for payment. FBA invoices are normally issued on the first of the month, but your signed agreement may set custom terms. For DTC, FBM, and multi-channel fulfillment, use the billing profile or invoice email provided during onboarding. DTC billing is normally issued twice per month. Contact PrepFort before the due date if the expeSome readersCan I change my payment method?
For Amazon FBA and Walmart WFS, sign in at https://dashboard.prepfort.com/ and open Merchant Settings, then Payment Methods. Add the new method, complete any processor verification, and select Make Default. Remove an old method only after the replacement is active and set as the default. For DTC, FBM, and multi-channel fulfillment, update the payment method through the billing profile link provided during onboarding. Do not send card or bank details through chat or email. Contact PrepFort if thFew readersCan I access specific shipment billing information?
Yes. For Amazon FBA and Walmart WFS, sign in at https://dashboard.prepfort.com/, open Billing, and select the invoice or shipment-related charge you want to review. The detail view shows posted service, storage, material, and other applicable line items. Work that is still open may not appear until the shipment or billing period is finalized. If a line item needs investigation, contact PrepFort with both the invoice number and shipment reference so the charge can be traced to its source.Few readers
Issues & Support
Can I add people to my portal account?
Yes. An account administrator can open Merchant Settings at https://dashboard.prepfort.com/ and use Send Invitation. Enter the teammate's email address, choose the appropriate role, and send the invitation. The teammate receives a separate login and should not use the administrator's password. Permissions, including billing access, depend on the role selected. Grant the least access needed and remove access promptly when a teammate no longer needs the portal.Few readersHow can I address damaged items?
Open Fix Issues in the FBA/WFS portal at https://dashboard.prepfort.com/actions/fix-items. Review the affected item, shipment reference, quantity, photos or notes when available, and the actions PrepFort has made available. Submit the requested disposition so warehouse work can continue. Damaged, short, unidentified, or otherwise blocked inventory may require a customer decision. Do not create a replacement inventory record to hide the issue. For an urgent case or a missing option, contact PrepFew readers