How can I address damaged items?

Open Fix Issues in the FBA/WFS portal at https://dashboard.prepfort.com/actions/fix-items. Review the affected item, shipment reference, quantity, photos or notes when available, and the actions PrepFort has made available. Submit the requested disposition so warehouse work can continue.

Damaged, short, unidentified, or otherwise blocked inventory may require a customer decision. Do not create a replacement inventory record to hide the issue. For an urgent case or a missing option, contact PrepFort with the item SKU and shipment reference.

Updated on: 09/09/2026