Pricing & Billing
How does billing work? Where are my invoices?
DTC, FBM, and multi-channel fulfillment is billed twice per month through the billing profile created during onboarding. Invoices itemize fulfillment services, storage, shipping, supplies, returns, and approved special work as applicable. A $300 monthly minimum applies to pick-and-pack, additional picks, and storage. Shipping and packing supplies are pass-through charges and do not count toward that minimum. Use the billing link provided during onboarding or the invoice email to review and payFew readersWhat are your charges?
DTC and multi-channel fulfillment pricing has a small number of standard components. Pick and pack - first item Under 200 monthly orders: $3.00 per order 200 to 500: $2.75 500 to 1,000: $2.50 1,000 to 3,000: $2.15 3,000 to 5,000: $1.90 Other standard charges Additional item: $0.30 for a different SKU or $0.15 for the same SKU Storage: $5 per bin or $40 per pallet per month Return processing: $2 per return Shipping: carrier cost for the selected service Supplies: pass-throFew readersDo you offer any discounts on order fulfillment?
Yes. Standard pick-and-pack pricing decreases automatically as monthly order volume increases, from $3.00 for the first item at under 200 orders to $1.90 at 3,000 to 5,000 orders. Additional concessions may be considered for sustained volume, predictable workflows, or a longer-term agreement. Discounts are not automatic beyond the published tiers and must be approved in writing. Shipping and supplies are pass-through costs rather than discountable fulfillment revenue. Request a volume quote atFew readersWhat are your minimums?
DTC, FBM, and multi-channel fulfillment has a $300 monthly minimum. The minimum is measured against pick-and-pack charges, additional-item charges, and storage. Shipping and packing supplies are billed separately and do not count toward the minimum. There is no separate requirement to ship 200 orders every month. Brands below 200 monthly orders are priced at the under-200 pick-and-pack tier, currently $3.00 for the first item, and the $300 monthly minimum still applies. Your signed quote and wFew readersAccount, Sign-Up, Technology Fees?
PrepFort does not charge a separate one-time sign-up fee or technology fee for standard DTC and multi-channel onboarding. A $300 monthly minimum applies to pick-and-pack, additional picks, and storage. Shipping and packing supplies are billed separately and do not count toward that minimum. Special integrations, projects, materials, or handling outside the standard scope may be quoted separately before work begins. Your signed quote and warehousing agreement control any approved custom pricingFew readers
Orders, Shipping & Tracking
How quickly are orders shipped out?
Eligible DTC and multi-channel orders received in Packiyo before 1:00 PM ship the same business day when inventory is in stock and the order is ready to fulfill. Orders received after the cutoff normally move to the next business day. Address problems, payment or fraud holds, inventory shortages, backorders, custom work, hazmat restrictions, carrier interruptions, and unusually large order spikes can delay release. Tracking appears after the carrier label is created and may take additional timeFew readersHow are shipping costs calculated and are they discounted?
DTC and multi-channel shipping is managed through Packiyo and billed at the carrier cost for the selected service. The rate depends on the packed weight and dimensions, origin, destination, shipping zone, service speed, residential or delivery surcharges, and any carrier-specific fees. PrepFort passes available negotiated rates through to customers. Carrier options can include USPS, UPS, FedEx, Better Trucks, Amazon Shipping, DHL eCommerce, DHL International, and other approved regional or inteFew readers
Inventory & Account
Can I keep track of my inventory?
Yes. DTC, FBM, and multi-channel customers use PrepFort's Packiyo portal to review inventory, inbound purchase orders, orders, shipments, and tracking. Client login: https://prepfort.app.packiyo.com/login Store, marketplace, carrier, and warehouse updates can take time to synchronize, so a new order, adjustment, or tracking scan may not appear instantly. Contact PrepFort if an expected update is missing or an inventory quantity needs investigation.Few readersHow does DTC, FBM, and multi-channel onboarding work?
The steps from an approved DTC quote through store connection, inventory setup, and launch.Few readers
International & Product Eligibility
What products do you not handle?
PrepFort supports a wide range of shelf-stable consumer products, including approved limited-quantity perfumes, skincare products, supplements, apparel, gifts, and business equipment. Product eligibility is reviewed before onboarding. We do not accept used or liquidation merchandise. We do not accept full-regulation hazardous materials. Limited-quantity hazmat requires product-level review and written approval before shipment. Firearms and weapons, explosives, illegal or controlled substances,Few readersI don't live in the United States but would like to use PrepFort as my warehouse. Is that okay?
Yes. PrepFort works with brands based outside the United States and can fulfill U.S. and eligible international customer orders. PrepFort cannot act as the Importer of Record. You are responsible for arranging import clearance, duties, taxes, and any required customs bond before inventory reaches the warehouse. Parcel carriers may provide clearance services; pallets and ocean containers commonly require a customs broker or freight forwarder. Complete onboarding and create the inbound purchaseFew readers