Where can I find PrepFort portal training and support?

Use this Help Center for current self-service training. Start with the collection that matches your service line:

• Start Here: service selection, quotes, receiving, portals, product eligibility, and escalation
• FBA/WFS Services & Policies: pricing, minimums, storage, transportation, onboarding, and Seller Central access
• FBA/WFS Portal Guide: products, inbound shipments, tracking, billing, notifications, users, and Fix Issues
• DTC & Multi-Channel Fulfillment: Packiyo, orders, inventory, shipping, billing, international brands, and product eligibility
• Additional Services & Integrations: kitting, co-packing, branded packaging, returns, B2B/retail, freight, subscription boxes, and integrations

For account-specific help, contact PrepFort through website chat, email contact@prepfort.com, phone +1-630-451-4450, or the assigned customer communication channel. Include the company name, service line, page or workflow, reference number, expected result, and what happened. A screenshot is helpful when it does not expose sensitive information.

Never send passwords, payment-card details, bank credentials, API keys, access tokens, or marketplace secrets. Use the portal password-reset link when you cannot sign in, and ask for a human whenever the issue affects active warehouse work, a carrier deadline, billing, or customer orders.

Updated on: 10/09/2026