How do I contact PrepFort or escalate an urgent issue?

You can contact PrepFort through the website chat or help center, by email at contact@prepfort.com, or by phone at +1-630-451-4450. Active customers may also use the account WhatsApp group provided during onboarding.

Include the following so the team can investigate without another round of questions:

• Company name and service line
• Shipment, order, invoice, or support reference
• SKU, ASIN, or tracking number when relevant
• What happened and when
• Current operational or customer impact
• The action or answer you need
• Any deadline, carrier cutoff, photos, screenshots, or documents

For an urgent in-progress shipment, carrier handoff, billing hold, or customer-order issue, use chat, phone, or your assigned WhatsApp group in addition to any portal note. State clearly that the issue is urgent and provide the reference number. Asking for a human should route the conversation to the PrepFort inbox.

Do not send passwords, payment-card details, bank credentials, marketplace secrets, or other sensitive authentication information through chat or email.

Updated on: 09/09/2026